Shipping Policy
How your gear gets to you
What it costs
United States: standard shipping is a flat rate by package weight, from $10 for small items up to $50 for the heaviest kits. Faster UPS and USPS options are priced live at checkout.
Everywhere else: UPS and USPS rates are calculated live at checkout.
| What you're ordering | Standard US shipping |
|---|---|
| Soft Shackle, Hitch Hero | $10 |
| Bridles, winch line, 50' extension, Winch Kit | $14 |
| Kinetic-X rope (3/4" to 1") | $19 |
| Kinetic-X rope 1-1/4" | $24 |
| Standard or Ultimate kit (3/4" to 1") | $19 |
| Standard or Ultimate kit 1-1/4" x 30' | $24 |
| Titan, Sprinter or Subaru kit | $24 |
| Heavy Duty kit or rope: 1.5" / 2" / 2.5" | $30 / $40 / $50 |
Often cheaper at checkout: our discounted UPS rate regularly comes in under the flat rate, and when it does, you'll see it as an option at checkout. Either way, we keep shipping as cheap as we can: the flat rates are set so you never pay the full bill on a heavy box. Ordering more than one thing? Checkout adds up the weight and prices the whole order at once.
Where we ship
We ship from Upland, California to the United States, Canada, Australia, and most of Europe, the UK and beyond. If your country comes up at checkout, we ship there. If it doesn't, email sales@sandycats.com and we'll see what we can do.
When it ships
In-stock orders ship within 1-2 business days. You'll get a tracking number by email when your order leaves the shop.
How long it takes
Most US orders arrive about 3 business days after they ship. International delivery depends on the carrier and the service you pick at checkout.
International orders
Your country may charge import duties, VAT or other taxes when the package arrives. They're not included in our prices or shipping, and you pay them to the carrier on delivery. Return shipping on returns and warranty claims from outside the US is also on you.
Local pickup
You can pick up your order at our shop in Upland, CA, by appointment. Call (323) 210-6284 or email sales@sandycats.com to set a time.
Lost packages
If your tracking stops updating for 7 days, email us and we'll open a trace with the carrier. If the carrier confirms the package was lost before delivery, we'll replace it or refund it. A package the carrier shows as delivered to the shipping address on your order is considered delivered. We're not responsible for packages taken after delivery, but we'll send you the carrier's delivery records for your police report.
Problems with your order
If anything isn't right with your order, email sales@sandycats.com with your order number and a photo.
Returns and warranty
See our Returns page and our Warranty and Service Life page. Original shipping fees are non-refundable.